Effective Date: 15th July 2026

At The Willows Vineyard, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our business.

Information we collect from you.

When visiting our website or using our products and services by placing an order, contacting us or joining out mailing list, we may obtain the following information about you: name, company name, email address, phone number, billing and shipping address, age verification as required by law, payment information (processed securely by out payment provider, stripe) support queries, and social media handle (together ‘Personal Data’).

When using our website, automatically collected data may consist of: IP address, browser type and version, device information, pages visited, time and date of visits, referring website and cookies and similar tracking technologies.

Our services are not directed for persons under the age of 18 and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, this data will be deleted immediately. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.

You can review, correct, update or delete your Personal Data by contacting us directly to complete.

How we use our information.

Personally identifiable information: We use your information collected to deliver our service to you such as: processing and fulfilling orders, verifying legal drinking as required, managing bookings, responding to inquiries, sending consumer subscribed marketing content and improving our website and customer experience.

Marketing content is only send to those who have subscribed. You can opt out of marketing content at any point in time by unsubscribing or directly contact us via email or phone and we will action your request immediately.

Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymized forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.

Any public information made available by you such as reviews, testimonials or social media engagement, will be available for others to see. If this information is removed, copies may remain viewable in archived pages on other websites if others have copied or saved the information.

Sharing Your Information.

We do not sell your personal data or customer information. If your personal information is disclosed, it will only be for the purpose for which it was collected or for a secondary purpose where you would expect us to disclose relevant personal information ie. Aus Post.

We may share your information with trusted third parties that assist us in operating our business, including: payment processors, shipping and delivery providers, website hosting providers, marketing and email service providers, IT and security providers, professional advisers where necessary and government authorities where required by law.

These service providers are only permitted to use your information to provide services on our behalf.

Storage and security of your information.

We take reasonable steps to protect the confidentiality and security of your Personal Data while it is in our possession or under our control. All personal information we collect is stored on secure servers and safeguarded against unauthorised access, use, or disclosure. Credit card details are encrypted during transmission and are not stored on our servers.

To provide our services, we may transfer your information, including Personal Data, to countries outside Australia for storage or processing. Where this occurs, we will ensure that your Personal Data is only transferred to countries or service providers that maintain appropriate privacy and data protection standards.

We retain your Personal Data only for as long as necessary to deliver our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

If a security breach results in your Personal Data being compromised, we will notify you as soon as practicable in accordance with applicable privacy laws.

Sharing your information with third parties.

Finally, we may collect information about you from third parties, including vendors and service providers that collect or provide information on our behalf. These may include: service providers that support the operation of our website and services, such as squarespace, payment processors that collect payment details (such as bank account or credit/debit card information and billing address) to process transactions, fulfill your orders, and provide the products or services you request, analytics and advertising partners that use technologies such as cookies, pixels, web beacons, software development kits (SDKs), and third-party libraries to automatically collect certain information when you visit our website, open or click our emails, or interact with our services or advertisements.

Any personal information we receive from third parties will be handled in accordance with this Privacy Policy.

Disclosure of your information.

We may disclose your Personal Data where required or permitted by law, including to comply with applicable legislation, regulations, court orders, subpoenas, warrants, legal proceedings, or lawful requests from law enforcement or government authorities. We may also use or disclose your Personal Data where necessary to protect the rights, property, or safety of our business, our customers, or others.

If our business undergoes a change in ownership or control, including through a merger, acquisition, sale of assets, or other business transaction, your Personal Data may be transferred to the new owner or successor entity, subject to appropriate confidentiality and security obligations. We will only disclose your Personal Data where we believe it is necessary, lawful, and consistent with this Privacy Policy.

Cookies.

Our website uses cookies and similar technologies to: remember your preferences, improve website performance, analyse website traffic and personalise your browsing experience. Most websites automatically accept cookies however you can choose to reject cookies by adjusting your browser settings. Some website features may not function properly if cookies are disabled.

Links to other websites.

Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites. if you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions.

Childrens data.

Our website is intended for individuals who are legally permitted to purchase alcohol in their jurisdiction. We do not knowingly collect personal information from individuals under the legal drinking age.

Payment Security.

Online payments are processed through secure third-party payment providers. We do not store your full payment card details on our servers.

Changes to This Privacy Policy.

We may update this Privacy Policy from time to time, therefore this policy is subject to change. Any changes will be posted on this page with an updated effective date. Please return as required to review our privacy policy.

Contact Us.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

The Willows Vineyard
310 Light Pass Road, Light Pass, SA, 5355
enquiries@thewillowsvineyard.com.au
0499 621 080.